Jim Marous

Keynote Speaker

Jim Marous's Biography

Jim Marous is an internationally recognized financial industry strategist, co-publisher of The Financial Brand, owner and publisher of the Digital Banking Report, a host of the top 10 banking podcast, Banking Transformed. Marous advises on innovation, portfolio growth, customer experience, marketing strategies, channel distribution, payments and digital transformation within the financial services industry. As a sought after industry speaker, author and recognized authority on disruption in the financial services industry, Marous has been featured by CNBC, CNN, The Wall Street Journal, New York Times, The Financial Times, The Economist, The American Banker, Accenture and Forbes and has spoken to audiences worldwide. Jim has also advised the White House on banking policy and is a regular contributor and guest host for the Breaking Banks radio show on Voice America. He can be followed on Twitter and LinkedIn.

Speaking Topics in Detail:  

Embrace Change, Take Risks and Disrupt Yourself™ The foundation of each of Jim’s keynote addresses, Jim believes the most critical component of transformation in banking is changing the current culture. This keynote challenges the audience to change their personal, professional and corporate perspective to be better positioned for the future. This presentation leverages business and personal examples to emphasize that the status quo is no longer acceptable.

Trends and Predictions for the Future of Banking A review of the top 10 trends that have been crowdsourced internationally to create the key areas of emphasis for the upcoming year. A research supported presentation of what is hot, what is not, and the challenges to meeting the expectations of the consumer and the threat of new competition.

Who Is the New Digital Consumer Leveraging proprietary research from the Digital Banking Report, this presentation discusses what the digital consumer looks like. With case studies from within and outside the banking industry, this keynote challenges audiences to reframe who the digital consumer is and what needs to be done – today – to remain relevant to people who shop with Amazon, hail rides from Uber and take vacations at properties from Airbnb.

What Banking Can Learn From Top Innovators The banking industry can no longer build products and deliver services as they have done in the past. Innovation is a major differentiator. What can companies like Amazon, Uber, Google, Apple, Tesla, Airbnb and other digital innovators teach banking about innovation, customer experience and product design? 

Banking, Fintech and Open Banking Once considered competition, fintech firms are now a source of innovation in product development and innovation. With open banking becoming an industry norm, what will the future of the banking ecosystem look like? This presentation will show how the future of banking will extend far beyond financial services.

The Power of Personalization Drawing from proprietary research, this keynote will provide a dynamic perspective on the “personalization gap” between consumer and industry expectations and how the banking industry can close this gap. Illustrating how new technologies, data, advanced analytics and digital distribution can change how we serve and satisfy the consumer, this theme is at the foundation of what banking must become.

Meeting the Needs of the Digital Consumer: No Longer Business as Usual Today’s digital consumer expects you to know them, look out for them and reward them. Consumers want a personalized experience based on data and insights already available. No longer accepting ‘push’ marketing programs, they want proactive solutions based on their individual lifestyle. Meeting these needs will require that financial executives and organizations be willing to embrace change, take risks and disrupt themselves. In this session, you will learn what is expected from today’s consumer, and how you can win in a period of digital transformation.   

Testimonials:

Jim is a FANTASTIC speaker, with an amazing stage presence and everyone LOVED him!!!!! Thank you, Jim!

Julia OrlandoCommunications Lead at Payments Canada 

Jim’s keynote at our event Open Banking Expo was inspired! The audience were gripped; his content was on point and it provoked a real sense of thought for how not only the future of banking, but how daily life, might look. Thanks Jim, we were thrilled and would recommend you to any event organiser looking to innovate and provide a unique experience for their delegates.

Kelly StanleyCo-founder and MD at Borough Bench Media 

"It’s remarkable how Jim manages to bring deep insights from extensive information he has on digitalization in banking and trends to practical recommendations and strategic advice which can be implemented straight away. I had the pleasure of inviting Jim to an event focused on discovering innovative ways of banking and he thoroughly engaged the audience with his keynote presentation. I was particularly impressed by Jim’s vocation to promote the need to disrupt yourself along the very challenging way of transformation in the digital age. Not less impressive was the passion and dedication with which he shared his knowledge with all different attendees. I look forward to cooperate with Jim in the future.”

Maurice LisiHead of Multichannel and Customer Experience S/D at Intesa Sanpaolo